Could not find video file so will redownload

Twice now I’ve had this where I’ve downloaded a video for offline viewing and then when I go to watch it, the app claims it isn’t there. I’ve not done any clearing of files on my device.

Being able to watch episodes on the go is a huge feature for me, please can the team work out what’s going on?

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You’ve already got a thread running for this topic:

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No, that’s an issue where the entire list just vanished. This is different, the list is present and looks downloaded, until you go to open a video and then it says it’s not found.