'My Videos' not showing in the Gizmoplex [NOTE: a temporary fix is in place until Vimeo fixes the problem, please read in thread]

The Gizmoplex Bug Reports
1

When I click on ‘My Videos’ at Browse - MST3K: THE GIZMOPLEX, instead of showing me my member pass content, I get a message ‘you haven’t had any transactions yet’.

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2

Just checked and, same - voted

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3

For some reason, the My Videos link is pointing to the Settings control panel.

\https://www.gizmoplex.com/settings/manage/transactions

Does a direct link (below) to your pass work for you? If so, it may just the menu link pointing to the wrong place.

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4

Direct link works for me. Glad to see it’s likely just a bad link and not the destruction of all my purchase records.

That said, the link at the top is (I think correctly) to: /settings/purchases

But that redirects to: /settings/manage/transactions

So it’s not the link on the top, it’s the page underneath that’s doing a little weirdie weird.

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5

Thanks for the direct link, I clicked on that, and it took me to my videos (still can’t get to the ones I own there, but at least they are at the 'Plex)

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6

The direct link works for me as well!

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7

That does work. But the links being misdirected still needs to be fixed.

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8

Ah—so it is. Thanks for catching that.

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9

I noticed this last night but figured I was just stupid. Voted.

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10

Thanks for posting about this! This is a pretty bad bug, seeing as it’s preventing people from, you know…watching the videos that are rightly theirs. It’s been forwarded to Vimeo for hopeful immediate action.

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11

It works on my Android phone, but I have not tried it on a laptop browser.

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12

For what it’s worth, the Roku app still worked fine for me. It was just on the website I was having issues.

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13

Ditto for the Apple TV app. No issues there.

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14

And I tried the iOS app and it’s fine as well. Virtual Theater has no problems either, just a bad link on the website itself.

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15

I had this issue in Chrome, though when I went to the theater page I could access my videos there.

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16

I’ve been having the same problem lately. The direct link did work though. I hope they fix the main site link though. Fortunately everything still works at the Gizmoplex theater.

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17

Same as mine, the pass shows on the Roku app, only the website shows nothing. The virtual theater, though, does still show everything available.

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18

I went to Gizmoplex.com today to watch and it shows me as logged in, but my purchases are gone and it says that I have no transactions or card details either…

Please help.

Gregg

1 Like
19

Is it similar to what’s been discussed in this thread?

‘My Videos’ not showing in the Gizmoplex - The Gizmoplex / Bug Reports - Mystery Science Discourse 3000 (mst3k.com)

Does this direct link work for you… GIZMOPLEX PASS: 12 Months (3/4/22 - 2/28/23) - MST3K: THE GIZMOPLEX

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20

@gbmcneill, please see above for current workarounds. Alternaversal staff are aware of the problem and are investigating.

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