Anyone else run into this or am I just going to have to wait it out?
I’ve been having this issue ever since I got the welcome email. I wrote the helpdesk about it, and since I received no further answer beyond the automated reply, I wrote back again today.
I believe my issues come from having set up an account before receiving the email, just to see if I had access anyway. I didn’t, of course, but now the system wants me to register, and when I use my email address, it says there is already an account.
As a software developer I am assuming there is a step during the registration process that kicks off a verification script before letting you in. Since I can’t re-register with the same email address, that never gets initiated, and my account stays in pending forever.
@ivan , is there any work going on behind the scenes to rectify this? I know you all are gearing up for the public go-live, and I fear that even then my account will be stuck in Pending Hell.
We won’t let you get stuck in purgatory – we’ve just been focused on helping people who are having trouble redeeming their member passes, so we haven’t been able to provide any support for Virtual Theater beta test issues yet. Will do my best to get to this tonight!
Are people still being invited to beta test, or should everyone have received an email? I think I remember it being based on backer number, but my sister already received her invite and I know I backed before she did.
Same issue. Followed the instructions to the letter (even changing my Gizmoplex email to the required email assigned to the theater), verifying my account, and still stuck on the “sign out” page. Wondering if it’s not happy I set up the account on Edge on my Mac (work machine, can’t install Chrome). I tried testing on my personal PC on Chrome, but got the same issue.
Going to send an email to the help center but I know they said they’re not doing support right now for the theater. Hopefully there’s a fix. This page is so dark I can’t see the little shadows in the corner.
Same issue as the OP and others have posted. I’ll email as instructed and continue enjoying everything at Gizmoplex.com until a resolution can be found. (BTW, got my invite at 10pm on 4/10 as Backer #10728.) Have an MST3K day!
I just got the email myself and same issue. From what I am seeing, people are able to eventually sign in after some time. Sounds like we just need to be patient and once all the emails are sent out for the invitations they will start focusing on issues people have with redeeming.