Uh, training instructions. I’m working on documenting a system now that’s relied on “we know what we’re doing” (Narrator: No, they don’t.) and a handful of written documents. Most of those are of the “now push this button” variety, so they’re almost all inaccurate now and naturally people don’t know what “this button” actually does and how to adjust.
Reminds me of back in my IT days, when management kept up an escalating series of requests. “We want a popup box telling people thing X.” “People are ignoring the popup box. Can you make them stop and acknowledge it?” “They’re still ignoring the popup box. Can you add a second popup asking if they’ve really, really read it?” “They’re still being stupid! Can you make the computer think for them?”
Ditto. At this point I’m more likely to give up if all I see are training videos. Especially if it’s some random toober. 5 minutes of intro crap, then some random gibbering, then a good chance of some faffing around pointlessly while they try to remember what they’re doing, and even then there’s a significant possibility what they’ve told you is either missing steps/setup, isn’t the best way, or is flat out wrong. Like, share, and subscribe!
Ha HAAA! My boss recently returned from our quarterly Registered Developer Program conference where she was told by integrators that our API documentation was “best in class” because it conveys actual product knowledge as necessary for successful integration without being a textbook. This indicates that 1: they actually read the stuff and 2: DAV should get a raise.
I should add that boss is The New Boss, who was almost entirely unaware of the program, the docs, and the money it all makes when she took the Director of Product job, WHICH PAYS A HELL OF A LOT MORE THAN DAV GETS HINT MFIN HINT.
My grandfather broke his right arm as a kid because he was jumping on the bed and flew off, so he learned to write left-handed and became fully ambidextrous. He could do anything with either hand with the same skill. It helped him a lot when he was drawing because he liked using fountain pens and he would avoid smearing the ink.
Just for fun, I tried to see what writing with my right hand looks like (I’m a lefty). This was very slow and kind of painful, but doesn’t look too horrible. It took me a couple minutes at the start just to figure out how to hold the pen. Then again, my mom has often said they had to force me to pick a hand when I was little because I would just use whatever hand was closest.
It was so much worse for me, the act of pressing a pen to paper felt alien and my fingers flat out would not write an ‘O’. I swear I had flashbacks to preschool and kindergarten when I started trying to develop a handwriting. I could SMELL the stale milk.
They tried that with my Dad when he was young and according to family legend, my Grandma went down to P.S. Local Whatever and bawled out the principal for an hour. After that, he was mostly left alone though he could still do a credible job with either hand. I can’t remember if his big Sis was also a Lefty, and alas they’re all departed now so it’s too late to ask.